Support Information

- For basic help and troubleshooting, first check the User Guide included with the software installation.
- For all other inquiries, please e-mail support@timelymigration.com with the information listed below.
- Priority telephone support may also be purchased as part of our support agreements.
- Our normal office hours are M-F 9am to 6pm EST.


To help aid in diagnosing problems, please provide the following information:

For all adapters:

MigrationConsole.log
Session configuration file

For the CVSToTFS adapter:

The CVS changelog for the CVS module you are migrating

For the StarTeamToTFS adapter:

StarTeamChangesets.xml and StarTeamChangesetsMerged.xml from your session's StarTeam working directory

For the SVNToTFS adapter:

The output from SVN log for the root folder being migrated using the following parameters:
svn log --xml -v [PATH] > SVNResult.xml

For the TFSToTFS adapter:

The output from the TFS command line for the root folder being migrated using the following parameters:
tf history $/TeamProject/RootFolder /format:detailed /recursive /collection:http://tfs.company.com:8080/tfs/DefaultCollection > TFSHistory.txt